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TAX TROUBLES: Some Refunds Put On Hold

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Doing your taxes is always a hassle but for one man it’s becoming a nightmare.

New debit cards are designed speed delivery of your refund, but one Altoona man is running into some major problems in getting even one dollar of his return.

“We always go to H&R Block the last couple of years anyway, they had good service and we were happy with them,” says Terry Davis of Altoona.

This year, Davis and his wife opted for H&R Block Emerald Card option, your tax refund is applied to the card once it's approved.

Thursday morning H&R Block alerted the Davis’ their money had been applied to the card, and that's when things got interesting.

“I`m thinking this is kind of strange and I knew something was up,” says Davis.

Davis was alerted that the original amount of his refund, $5,132.00 had been applied to the debit card. Then a couple of hours later the amount on the card jumped to $10,265. Shortly after that it shot up to $15,398. The final credit on Davis' debit card, $20,531, four times his original refund.

“It scares you, because there is so much cyber stuff going on, hacking, and all kinds of weird things going on, on the internet and stuff and people getting into your accounts and stuff that it scares you,” says Davis.

H&R Block sent us this response.

“The H&R Block Bank card processor experienced a technical problem that affects a small number of our Emerald Card customers. As we are working with our vendor to resolve the issue, the affected customers will not be able to access the funds on their Emerald Cards.  However, we expect to have this situation resolved later today.  Customers with questions may call Emerald Card customer service at 1-866-353-1266.  We appreciate our customers’ patience as we manage the increased call volume.”

However, when we called the number, customers like Davis are supposed to call, this was the response we got.

“Thank you for calling H&R Block. Due to high call volume we are unable to take your call at this time.”

The same problem Davis ran into.

“You dial that number and it`s pointless,” says Davis.

Davis can't get any help from H&R Block, and he can't use the card, not even to access the amount owed to him.

“I don`t know what`s going on but it would be nice to get my money,” says Davis.

Money Davis was counting on.

“I`ll take all the money I can get, and you need your money when you have it coming to you,” says Davis.

Davis was told his money would be available Thursday afternoon, but after visiting his bank he still wasn’t able to access any of his refund.