HEALTHCARE WEBSITE: Working Around The Bugs

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

Even if the glitches are keeping you from enrolling in healthcare coverage, there are ways to be prepared for when the website is eventually fixed.

Tom Alger of the Iowa Insurance Commission hears the concerns of people applying for healthcare coverage through the online marketplace.

"The biggest stumbling block seems to be at the creation of an account," said Alger.

Without an account, you can't determine what tax credits you're eligible for which makes it more difficult to determine how much you'll pay for coverage when you begin to shop around.

"If people were just able to get on and find what the plans were and costs were that would be good information for them,” said Alger.

The website hasn't allowed many people to sign up for healthcare coverage, but it can help you get the ball rolling the old-fashioned way.

On, you can find the phone number to the call center and download the paper application to see what credits you may be eligible for.

Once you know what credits you're eligible for, there are people to help you find the right plan for you.

Linda Clausen works for Visiting Nurses Services of Iowa, an organization that is training navigators that starting in November can help answer your healthcare questions.

"They'll be able to respond to requests over the phone. They'll be able to come out to communities and answer questions people have and get them signed up for service,” said Clauson.

You can find more than 30 organizations offering application assistance by clicking the "get in person help in your community" link on

"We're going to be able to help you once we get our legs under us and we'll answer your questions,” said Clauson.

1 Comment

Comments are closed.