IT experts are looking into ISU alert issues following Monday’s police chase and deadly shooting.
Some students say the alert email went to their spam folders.
Officials say the alert goes out via CyMail, a version of Google mail. But Google recently tightened its spam filters which lead to some of the alerts being marked as spam.
ISU’s IT director is working with Google support staff on a permanent fix.
In the meantime, Google has made changes to allow ISU alerts to bypass the filters.