BROKEN FURNACE: Working To Restore Heat

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

The sub-zero temperatures are keeping furnace repair shops busy.

Mike and Mickey Wellendorf of Des Moines are trying to stay warm. “It was cold, I got long johns on right now,” says Mickey Wellendorf.

The couple's heat stopped working yesterday.

“Last night I called my wife about 8:30 and she said, my nose is cold, so I sent her over to check the thermostat and it was reading 52 degrees,” says Mike Wellendorf.

Mike was at work and came home to find the furnace out of commission.

“I think it was down to 46 today before we started the fire up,” says Mike Wellendorf.

He called Schaal Heating and Cooling who sent out a technician to pinpoint the problem.

Service Technician Justin Bailey says in these frigid temperatures most furnaces just can't keep up.

“Most furnaces are sized for a zero degree day so when it`s negative ten degrees out, they`re going to be running 20 out of 24 hours a day,” says Bailey.

Bailey says on top of changing out your filter every 30 days it's also important to schedule regular service visits to catch potential problems early.

Turns out the Wellendorf's circuit board had failed preventing the furnace from working properly.

After a replacement piece the furnace will be back up and running.

A relief to the Wellendorf's hoping to not spend another night bundled up.

“It`s just the cost of owning a home.  We`re fortunate we have a fireplace,” says Mike Wellendorf.

Schaal heating and cooling say it was kept busy. On a normal day it gets anywhere from 10 to 15 calls for service, just today it had close to 50.