POSTAL HERO: Mail Carrier Saves Customer

A Marshalltown postal carrier went above and beyond the call of duty during one of her regular routes.

“It was a normal route, it was actually kind of nice out that day,” recalls Samantha Collinson.

Collinson was on her usual route through Marshalltown, when she heard something out of the ordinary.

“I was getting out sorting through mail and getting ready to go out on the next loop and I kept hearing what I thought was a little kid or a cat,” says Collinson.

As she went to investigate she saw a man’s arm waving in the air.

“He said he had fallen and couldn’t get back up didn’t have the strength to get back up,” says Collinson.

Collinson said one of her customers, 83-year old John Duffy, had fallen on the ice and had been lying in the cold wet snow for 20 to 30 minutes.

Collinson says Duffy couldn’t get up on his own, so she decided she would have to get him inside by herself.

“I kind of bear hugged him from behind and he used his arms going up the wheelchair ramp to balance himself and I just held onto him to make sure he made it, he had no strength left,” says Collinson.

Collinson said Duffy was grateful she was in the right place at the right time, but to her it was just another day on the mail route.

“I was just doing my job,” says Collinson.

This isn’t the first time a Marshalltown postal worker has come to the rescue.

Five years ago Lu Mohr saw mail building up in one of her customers mailboxes and went to check on the resident to find she had fallen down the stairs in her home.

During training mail carriers are reminded to keep an eye out for anything out of the ordinary, especially in their senior customers.

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