Closed-captioning for our hearing-impaired viewers is a service WHO-HD takes very seriously. For many with this disability, it is their primary medium for receiving important news, weather and emergency information.

Here, now, is important information specifically for our hearing-impaired viewers in the event they need to contact WHO-HD regarding closed-captioning issues…

For Closed Captioning Concerns Please Contact Our Captioning Hotline: Written Closed Captioning Complaints Should Be Directed to the Following:
Phone: 515-242-3626
Fax: 515-242-3743
Email: captions@WHOtv.comWe will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Brad Olk
Chief Engineer
1801 Grand Avenue
Des Moines, IA 50309

Fax: 515-242-3743

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.