911 UPGRADE: Westcom Adding New Services

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

The Westcom 911 center is getting an upgrade that will give people more options when calling for help.

After 30 years of running on an analog system the center will be moving to a digital IP based network that will allow more options for dispatchers. On top of calling 911, residents in Clive, Urbandale and West Des Moines will be able to text 911 and get text messages back from a dispatcher.

Employees say this will help them be more efficient at communicating, especially with the hearing impaired community.

Although the current system has been reliable, they say the new digital based system will help them keep up with the times and any new technology that might come along

“We have to be set up to receive those calls whatever the next technology is out there for someone to communicate with us to summon and request that aid, we’re putting that network in place to be able to do that,” says assistant chief Rob Dehnert.

Westcom plans to make the switch next Wednesday. No interruptions in service are expected, but if you can’t get a hold of a dispatcher, you can always call 515-222-3321.

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.