KIOSK CRITICISM: Federal Report On IWD Kiosks

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A report by the U.S. Labor Department says the computer kiosks set up to replace closed Iowa Workforce Development offices are not fulfilling their purpose.

The report says the kiosks only give access to web links and reading material about IWD programs, but do not allow clients the opportunity for actual self-help or  staff assisted services. The report criticized some of the features the system lacks, like a feedback feature for clients to report their experiences with the kiosk and the absence of a way to track clients’ use of the kiosks.

Another issue the report raised was the inability of the system to be able to follow up with clients.

Gov. Terry Branstad used his line-item veto power to cut $3 million in funding last year for Iowa Workforce Development offices. He claimed the kiosks would give unemployed Iowans better access to the services needed.

Read the entire report here.

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