Don’t Bother Calling the IRS with Questions this Tax Season

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DES MOINES, Iowa - The Internal Revenue Service estimates 93% of Iowans will choose to file their taxes electronically this year, and they're hoping that many will seek answers to their questions online, rather than over the phone, as well.

Due to mandatory budget cuts, the IRS says this year, they'll have an under-staffed telephone hotline, meaning they'll only get to about half of the estimated-million phone calls this season. Of the half who do get someone to help them, the estimated wait time is about half an hour. IRS spokesman, Bill Brunson, says don't waste your time - it's all online, anyway.

"The Internal Revenue Service has online an interactive tax assistant, that folks can get answers to commonly-asked IRS questions, as well as a 'Hot Topics' area where things change on a weekly basis, as to what we see are 'Hot Topic' issues," he said.

The IRS began accepting both electronic and paper-filed tax returns Tuesday. The service says electronically-filing your taxes is the fastest way to get a return. You can do that on their website here.


1 Comment

  • Withheld

    Yet one more entity assuming everyone has online access. Of course, the worst hit will be the poor, who don’t have ready access and even if they have the ‘free’ government cell phone, will spend at least a quarter of their minutes trying to get an answer.

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