Mental Healthcare Provider Offering Outpatient Care to Address ‘Growing Need’

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WEST DES MOINES, Iowa - Addressing a growing need for mental health resources in the Metro, Employee & Family Resources has announced a new outpatient therapy program.

The provider has offices both in downtown Des Moines and West Des Moines. Until now, EFR only offered counseling to students and employees of schools and businesses it partnered with. In addition, care was short-term, meaning those in need could only see a counselor for one-to-six sessions, before being referred to another, long-term provider.

Now, EFR will accept any and all patients who are seeking treatment for a mental illness. And unlike many, EFR will accept Medicaid insurance, citing a desire to eliminate any barriers in peoples' ways to access the treatment they need.

Counselors say adding an outpatient care program at EFR means those who initially see a counselor for one-to-six sessions can continue that long-term care with the same person, rather than dealing with the stress of developing a relationship with a brand-new counselor.

"When you can work with, and you can access, somebody you can work with on a consistent basis, that can stay with you for a longer duration of time, I think that you gain a sense of security, you gain a sense of safety - and those are necessary for you to be able to ultimately move forward and reach all of your goals," said Megan Wych, a counselor at EFR.