Outage Hits Starbucks Stores in U.S. and Canada

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated.

NEW YORK — A computer outage crippled some Starbucks stores in the United States and Canada on Tuesday.

The outage happened after the company ran a regular technology update on cash registers overnight.

Starbucks spokesman Reggie Borges said the chain was not compromised by a cyberattack. He said tech updates “can be tricky sometimes.”

Starbucks would not say how many of its stores were affected, or how many were still offline Tuesday afternoon — only that it was a “limited number” and the company was trying to fix it. There are about 14,500 Starbucks stores in the United States and Canada.

Customers across the United States tweeted about problems.

Some people said baristas were accepting only cash. A television reporter in El Paso, Texas, tweeted a picture of a sign at a Starbucks that said a “national outage” restricted their offerings to hot brewed coffee, iced coffee and tea.

Other customers said baristas were handing out free coffee to make up for the problems. Borges said stopgap measures vary by store.

“There isn’t necessarily a hard-and-fast rule that we’re doing at this point,” Borges said. “We’re just trying to do our best to make sure our customers get the best experience possible.”

Notice: you are using an outdated browser. Microsoft does not recommend using IE as your default browser. Some features on this website, like video and images, might not work properly. For the best experience, please upgrade your browser.